What is ClearVoice?
A plain-language tour of the platform, the people who use it and the words you will meet.
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ClearVoice is a platform for receiving concerns about wrongdoing, handling them fairly and proving that you did. It has two sides that share one secure core.
The two sides
- The reporting portal is public. Employees, suppliers and members of the public use it to report a concern or check progress. They need no account, and they can stay anonymous.
- The workspace is private. Your compliance, legal, HR and audit staff sign in to triage, investigate, communicate and close cases.
Key concepts
| Term | Meaning |
|---|---|
| Organisation (tenant) | Your private space in ClearVoice. Nobody outside it can see anything inside it. |
| Identifier | The short name that appears in your reporting link, for example acme. |
| Report | What a person submits through the portal. |
| Case | The working file the team opens for a report. It holds the timeline, notes, evidence, tasks and decisions. |
| Reference and access code | How a reporter finds their report again. The code is shown once and is never stored in readable form. |
| Routing rule | A rule that decides which department handles which kind of case. |
| Conflict | A relationship that would make it unfair for someone to handle a case, for example being the person it is about. |
| Role and permission | A role is a named bundle of permissions. Permissions control every action in the workspace. |
What ClearVoice does not do
It does not give legal advice and it does not make your organisation compliant by itself. It gives you the channel, the controls and the record. Your policies and your people do the rest.
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