Settings reference
Service levels, holidays and disclosure controls.
Last updated
Open Settings in the sidebar. Changing settings needs the tenant settings permission. People with the assign permission can view them.
| Setting | Range or values | Effect |
|---|---|---|
| Acknowledge within (days) | 1 to 30 | Deadline to acknowledge a reporter. Reports are acknowledged automatically. |
| Give feedback within (months) | 1 to 12 | Deadline to give the reporter feedback. Default 3. |
| Count business days only | On or off | Skips weekends and your listed holidays. |
| Require approval before closing | On or off | A second person with the approve permission signs off investigation outcomes. |
| Require a second person for identity reveals | On or off | Recommended. The requester cannot approve their own request. |
Holidays
Add a date and a name for each day that should not count towards business-day deadlines. Remove a holiday with the bin icon.
Reporting links
The same page lists your reporting page, short link and any organisation address, and lets you publish the page on your own domain. See Your reporting link and custom domain.
Note. New settings apply to new cases. Existing cases keep their deadlines.
Related guides
Still stuck?
The SLEM Technologies team can help with set-up and questions.