Retaliation concerns and protection

People who speak up are often treated badly afterwards. ClearVoice lets both reporters and staff raise that as a concern, and treats it seriously.

Who can raise a concern

• A reporter, from the progress page, using their access code.
• A member of staff, from the case workspace.
• A reporter can also tick the retaliation worry when first reporting.

What happens

• The case's priority and confidentiality are raised.
• People with the protection permission are alerted.
• Protective measures are recorded against the concern.
• Routing rules can match on the retaliation flag, so these cases can go to a dedicated team.