Glossary
Short definitions of every term used in ClearVoice.
Last updated
| Term | Definition |
|---|---|
| Access code | The one-time secret that lets a reporter return to their report. |
| Acknowledgement | Confirming to the reporter that their report was received. |
| Audit log | A tamper-evident record of significant actions. |
| Case | The working file the team opens for a report. |
| Chain of custody | The record of everyone who handled a piece of evidence. |
| Conflict | A relationship that stops someone handling a case. |
| Corrective action | A tracked step to fix the cause of a problem. |
| Four-eyes | A rule that two different people must agree. |
| Identifier | The short unique name of your organisation in links. |
| Identity vault | Separate encrypted storage for identified reporters' details. |
| Reference | The public number that identifies a report. |
| Restricted case | A case about a senior person, hidden from most staff. |
| Routing rule | A rule that sends cases to a department. |
| Tenant | One organisation's private space. |
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