Reading your overview
What the numbers and panels on the dashboard mean.
Last updated
Case statistics
| Card | Meaning |
|---|---|
| Open cases | Cases you can see that are not closed. |
| Critical open | Open cases with Critical priority. Click to filter the list. |
| Unassigned | Open cases nobody has been assigned. |
| Need manual routing | Cases no rule could place. They need a person. |
Recent cases
The six most recently updated cases you can see, with priority and status.
Organisation figures
Users, active users, departments and roles, shown only if you may view them.
Your access
Your roles and a list of the permissions they give you. Use it to explain to colleagues why a screen is missing.
Related guides
Still stuck?
The SLEM Technologies team can help with set-up and questions.