Linking, merging and duplicates
Connect related reports and combine duplicates without losing history.
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Link cases
Link cases as related or as possible duplicates so investigators see the full picture.
Duplicate suggestions
ClearVoice compares new reports with existing ones. It scores similarity in the text and the people or departments involved, and suggests likely duplicates on the case.
Merge
- Merging closes the source case with the Duplicate outcome.
- Its assignees are released.
- Both cases keep their own histories, so nothing is lost.
Tip. Link first if you are unsure. Merge only when you are certain the reports describe the same matter.
Related guides
Still stuck?
The SLEM Technologies team can help with set-up and questions.