Conflicts of interest and restricted cases
How ClearVoice keeps implicated people away from cases about them.
Last updated
A report about the head of compliance should never land on the head of compliance's desk. ClearVoice enforces that in the system rather than relying on goodwill.
Who is in conflict
- The person a report names as implicated.
- Their reporting line.
- Everyone in the implicated department and every department beneath it.
What a conflict blocks
- Seeing the case in lists or opening it.
- Being assigned to it, including by manual choice.
- Being chosen by routing.
- Requesting the reporter's identity.
Restricted cases
Cases about executives, board members or compliance and ethics officers are restricted. Highly confidential and restricted-executive cases are hidden from people who can normally see all cases unless they also hold the permission to view restricted cases.
Confidentiality levels
| Level | Notes |
|---|---|
| Standard | Normal handling. |
| Confidential | Raised by rules or retaliation concerns. |
| Highly confidential | Hidden from view-all holders without the restricted permission. |
| Restricted executive | The tightest level, used for the most senior subjects. |
Important. Conflicts are worked out when the implicated department or person is set. If you change your department tree later, save the implicated fields on existing cases again to refresh them.
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