ClearVoice

Changelog

What is new in ClearVoice

New features, improvements and fixes, newest first.

  1. Clearer invoicing

    Invoices now show what has been paid and what is left, and a change you ask for is invoiced straight away.

    Added

    • When you ask for more case handlers, storage or a bigger plan, the invoice for it is raised automatically and you are emailed.
    • Part payments are recorded against an invoice, with the balance still due shown on the invoice and in billing.
    • Invoices carry SLEM Technologies' company details and payment instructions, and a reminder is sent each week while one is overdue.

  2. Account status and custom plans

    SLEM Technologies can now suspend, block or reactivate an organisation, and agree a plan made for you alone.

    Added

    • If your organisation is suspended or blocked, your administrators are emailed the reason and who to contact.
    • Custom plans with their own name, limits and price, shown on your billing page and invoices.
    • Payments made offline are activated by SLEM Technologies and appear as a paid invoice.

    Improved

    • Messages from SLEM Technologies about your account arrive from the same sender as your invoices.

  3. Support requests and plan changes

    You can now ask SLEM Technologies for help, or for a change to your plan, from inside your workspace.

    Added

    • Support page for questions and requests to change plan, add case handlers, add storage or cancel.
    • Replies arrive in the same conversation and by email to your administrators.
    • New organisations start with default report categories, so the reporting page works straight away.

    Improved

    • Storage limits are shown in gigabytes.
    • The audit log filter now covers every recorded action.

    Fixed

    • Signing in and reporting no longer share one rate limit across all visitors.
    • The first dashboard load after registering no longer fails.

  4. Billing, plans and invoices

    Your workspace now shows your plan, usage and invoices, and plan limits are applied.

    Added

    • Billing page with plan, billing period, usage meters and invoices, including printable invoices.
    • Invoice, receipt, renewal reminder and lapsed notice emails.
    • 30 day evaluation for new organisations with Growth limits.
    • Plan limits for case handlers, evidence storage and custom domains.

    Improved

    • Reporters are never blocked, even if a subscription lapses.

  5. Reporters can see deadlines and history

    The progress page now shows our commitments and a full timeline, without exposing internal handling.

    Added

    • Deadlines for acknowledgement and feedback, with a clear state.
    • A history timeline combining progress changes, messages and files the reporter attached.

    Fixed

    • Raising a retaliation concern from the progress page no longer shows an error.
    • The choose-file button now matches the rest of the page.

  6. Your own reporting address, and pricing

    Every organisation now has its own links, larger plans can use their own domain, and pricing is published in naira and US dollars.

    Added

    • Short reporting link at /r/your-identifier.
    • Reporting links card in Settings with copy buttons.
    • Custom domain for the reporting page, proven with a DNS record and checked before it goes live.
    • Organisation addresses such as acme.example.com, where the operator enables them.
    • Pricing page with four plans by headcount, add-ons and an estimator, in naira and US dollars.
    • Sections for teams, sectors and regulation on the home page.

    Improved

    • The reporting page header now shows your organisation's name.
    • Pricing replaces Changelog in the top menu. The changelog stays in the footer.

  7. ClearVoice: a new look and a public site

    The platform is now ClearVoice, a product of SLEM Technologies, with a cleaner interface and a public home page, help centre and changelog.

    Added

    • Public home page with dedicated Features, How it works, Compare and Security pages.
    • A help centre with 44 guides, search, a glossary and troubleshooting.
    • This changelog.
    • A "…" menu for user actions, so tables stay readable on small screens.

    Improved

    • Redesigned workspace, sign-in and reporting pages with a lighter, calmer layout.
    • Emails use the new styling and carry no case details.
    • The reporting page now lives at /report.
    • Authenticator apps list the account as ClearVoice (your organisation).

    Fixed

    • The service now keeps running if a brief connection problem interrupts a deadline scan.

  8. Deadlines, investigations and account security

    Everything between receiving a report and closing it properly.

    Added

    • Notifications in the app and by email for new cases, assignments, escalations, approvals, deadlines and retaliation concerns.
    • Acknowledgement and feedback deadlines with business days, holidays, pauses while waiting for the reporter, extensions and breach escalation.
    • Investigation workspace with tasks, interviews, findings and recommendations, and closure approved by a second person.
    • Corrective actions with owners, due dates, overdue alerts and effectiveness review.
    • Retaliation concerns from staff and reporters, with protective measures.
    • Four-eyes approval for revealing a reporter's identity.
    • Case linking, merging, duplicate suggestions and workload-aware assignment suggestions.
    • Analytics page and CSV export with small-group suppression.
    • Password reset, email invitations and authenticator-app MFA with recovery codes.
    • Encryption key rotation.

    Improved

    • Reporters can download or print their reference and access code.
    • Cases are released automatically when their assignee is deactivated.

  9. Evidence with chain of custody

    Secure files for case teams and reporters.

    Added

    • Encrypted upload with file fingerprints, versioning and a chain-of-custody record.
    • Integrity verification and downloads that re-check the hash.
    • File type allow-list with content checks and scanning.
    • Reporters can attach files with their access code.

  10. Anonymous reporting and case management

    The public reporting channel and the case workspace.

    Added

    • Custom report categories with conditional questions.
    • Anonymous and identified reports with a reference, one-time access code, status page and two-way mailbox.
    • Reporter identity vault with justified, audited access.
    • Field-level encryption for sensitive content.
    • Cases with assignment history, timeline, internal notes, status workflow, closure and reopening.
    • Conflict-of-interest rules that keep implicated people away from cases.
    • Routing engine with priority rules, simulation, versioning, decision history and manual override.

  11. Foundation

    The secure multi-tenant base everything else sits on.

    Added

    • Organisation registration with system roles and a first administrator.
    • Sign-in with short-lived sessions and lockout.
    • Role-based access with immediate effect when a user is deactivated.
    • Users, departments and custom roles.
    • Hash-chained, append-only audit log with an integrity check.
    • Rate limiting, security headers and health checks.