Two-step sign-in (MFA)
Protect staff accounts with an authenticator app and recovery codes.
Last updated
Turn it on
- Open Account and security from your profile menu.
- Scan the QR code with any authenticator app. It appears as ClearVoice (your organisation).
- Enter the six-digit code to switch it on.
- Save your recovery codes somewhere safe. Each works once.
Signing in
After your password you are asked for a code. A code cannot be used twice.
Lost device
Use a recovery code to sign in, then set up two-step sign-in again. Switching it off needs a valid code.
Tip. We recommend that everyone with access to cases turns two-step sign-in on.
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Still stuck?
The SLEM Technologies team can help with set-up and questions.