Track a report and reply to investigators

1. Open the reporting page and choose Check progress with my code.
2. Enter the organisation identifier, then the reference and access code.
3. Read the status, answer any questions and send messages.

Status labels

Reporters see simple labels rather than internal case states. Internal steps such as triage and routing are never revealed.

Deadlines

The progress page shows when we committed to confirm receipt and to give feedback, and whether we are on track, due soon, past the date or paused. The clock pauses while we wait for information, and extensions made by the team appear as a new date.

History

A single timeline lists what happened on the report in order: receipt and acknowledgement, a team member starting work, progress changes you can notice, messages in both directions, files you attached, and any retaliation concern you raised. Internal notes, routing, assignments and investigation work are never shown.

The mailbox

Messages are a two-way conversation between the reporter and the case team. An anonymous reporter stays anonymous unless they choose to share their identity. When the reporter replies, a case that was awaiting them moves back into investigation.

Raise a retaliation concern

If the reporter faces negative treatment, they can raise a concern from the same page using their access code. It alerts the people responsible for protection.