Case lifecycle and statuses
The twelve statuses a case can be in and the moves allowed between them.
Last updated
Every report becomes a case, which moves through a fixed set of statuses. The server enforces the allowed moves, so nobody can skip a step by accident.
Statuses
| Status | Meaning | Can move to |
|---|---|---|
| Submitted | Received, not yet acknowledged. | Acknowledged, Under triage, Escalated, Closed |
| Acknowledged | The reporter has been acknowledged. This happens automatically on receipt. | Under triage, Escalated, Closed |
| Under triage | Being assessed and routed. | Assigned, Escalated, Suspended, Closed |
| Assigned | Given to someone who has not yet accepted it. | Under investigation, Under triage, Escalated, Suspended |
| Under investigation | Accepted and being worked. | Under review, Awaiting reporter, Awaiting evidence, Escalated, Suspended |
| Awaiting reporter | Waiting for the reporter to answer. The deadline clock pauses. | Under investigation, Escalated |
| Awaiting evidence | Waiting for evidence. The deadline clock pauses. | Under investigation, Escalated |
| Under review | Findings are being reviewed. | Pending action, Under investigation, Closed |
| Pending action | Waiting for corrective actions. | Closed, Under investigation |
| Escalated | Needs senior attention or manual routing. | Under triage, Assigned, Under investigation |
| Suspended | On hold. The deadline clock pauses. | Under triage, Assigned, Under investigation |
| Closed | Finished with an outcome. | Under investigation (reopening, with justification) |
What the reporter sees
Reporters see friendly, reduced labels. Internal states such as triage and escalation are never shown to them.
Everything is on the timeline
Each move, assignment, routing decision and approval is added to the case timeline. The timeline never contains allegation text or reporter identity.
Related guides
Still stuck?
The SLEM Technologies team can help with set-up and questions.