Billing and your plan

Open Billing in the Administration menu to see your plan, how much of it you are using, and your invoices. Only people who can manage organisation settings see it.

What each plan includes

Case handlers are active people who can open cases. Reporters never count towards your plan.

How payment works

1. SLEM Technologies issues an invoice and emails it to your administrators.
2. Pay it using the instructions shown on the invoice, quoting the invoice number.
3. When we record the payment you receive a receipt and your period is extended.

Invoices can be printed or saved as a PDF from the invoice page.

Limits

When you reach a limit, adding another handler, uploading more evidence or adding a custom domain is refused with a message explaining why. Ask for more capacity from the Support page.

Asking for a change

Open Support and choose what you need: a question, a different plan, more case handlers, more evidence storage, or to cancel. SLEM Technologies reviews every plan change, replies in the same conversation, and emails your administrators. When a change is applied, the next invoice reflects it.

Support stays open even if your subscription has lapsed, so you can always ask for help.

Late payment

• After the period ends there is a 7 day grace period and you see a reminder.
• After that your team can only open Billing until payment is recorded.
• Reporters can still submit reports and check their progress, and nothing is deleted.