Run an investigation

The case workspace keeps the whole file in one place: the report, timeline, notes, messages, evidence and the investigation itself.

Investigation records

• Tasks with an owner and a due date, so work is visible and shared.
• Interviews: who was interviewed, when, and what was said.
• Findings: what the investigation established, each linked to the case.
• Recommendations that can become corrective actions.

Notes

Internal notes are visible to the case team. Investigator-only notes are limited to investigators, so sensitive thoughts do not spread to everyone with access to the case.

Talking to the reporter

Use the mailbox for questions. A message to the reporter counts as feedback for deadline purposes. If you need the reporter to reply before you continue, set the case to Awaiting reporter and the deadline clock pauses.

Permissions

Working on tasks, interviews and findings needs the investigation permission. Investigators hold it by default, as do case managers and compliance officers.