Notifications and email
What staff are told about and how emails avoid leaking case details.
Last updated
In the app
The bell in the top bar shows an unread count. Open it to see the list and jump to the case.
What triggers a notification
- A new case arrives for you.
- A case is assigned to you, or rejected back.
- A case is escalated.
- An approval is requested or decided.
- A deadline is near or has passed.
- A corrective action is overdue.
- A retaliation concern is raised.
By email
The same alerts are emailed. Emails contain no allegation content, no reporter identity and no case details. They say that something needs attention and link to the workspace, where all access rules still apply.
- Only people who may see the case are notified about it.
- Email is queued and retried, so a brief outage does not lose messages.
- There are no tracking pixels and links are not rewritten.
Note. SMS, Microsoft Teams and per-person notification preferences are not available yet.
Related guides
Still stuck?
The SLEM Technologies team can help with set-up and questions.