Conflicts of interest
Keep decisions honest, and the process impartial
Conflicts of interest are easy to rationalise and hard to see from outside. Give people a way to raise one, and make sure the person assessing it has none of their own.
The challenge
Where this usually goes wrong
The person with the conflict is the one who reviews the report.
Nobody records what was decided and why.
Concerns about relationships are dismissed as gossip.
There is no consistent way to treat similar cases.
How ClearVoice handles it
From first report to closed case
- 01
Describe the relationship
A form built for the category asks for what you need to assess it, and nothing more.
- 02
Automatic exclusion
People named in the report, and their reporting line, are excluded from routing and cannot see the case.
- 03
Independent decision
A reviewer outside the conflict decides, and closure needs a second approver.
- 04
A record that stands up
Decisions and reasons are kept with the case and the audit log.
What helps
The parts of the platform you will use
Capabilities
- Per-category forms with conditional questions
- Conflict-aware routing and access
- Two-person closure approval
- Full case record
- Duplicate and related case linking
An illustrative case
Illustrative only. It is not a customer story.
- 1A manager reports that a colleague awarded a contract to a relative.
- 2The colleague and their reporting line are excluded from the case.
- 3An independent reviewer records the finding and the decision.
- 4A second approver confirms closure and the reporter sees the outcome.
Read more in the help centre
FAQ
Common questions
What if the conflicted person is a system administrator?
Administrators set up the system but cannot read cases, and conflicted staff are excluded from the case in any role. Duties are separated by design.
Can related reports be grouped?
Yes. You can link related cases, flag duplicates and merge them while keeping every original record.
Keep reading
Other use cases
Fraud and financial misconduct
Falsified records, procurement and expense fraud, reported by the people who see it first.
Bribery and corruption
Improper payments, kickbacks and gifts that were never meant to be seen.
Harassment and discrimination
Bullying, harassment and unfair treatment, raised without exposing the person affected.
Be ready for the next conflicts of interest report
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